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Customer Service

Terms & Conditions

 In General

  • Talia Bio Cosmetics LTD. (“http://www.taliaskincare.com/”) owns and operate this Website. This document governs your relationship with http://www.taliaskincare.com/ (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without prior notice. We will not be liable if, for any reason, this Website is unavailable at any time, or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by [http://www.taliaskincare.com/]. [http://www.taliaskincare.com/] has no control over the Linked Sites and accepts no responsibility for them or for any loss, or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

  • To be eligible to purchase the products on the Website, customers: (a) be at least 18 years of age, or, if they are minors, being duly authorized by the legal representative; (B) to be consumers, namely, human beings acting for purposes other than relating to the trade, business, craft and their occupations; (C) to register on the website; (D) must have an email address, and (e) hold a valid debit or credit card issued by one of the credit companies mentioned below.

 

  • This contract was originally conducted in Hebrew, and the Israeli law solely applies regarding any action in this Website.

 

  • We may terminate the activity of the Website at any time, without prior notice.

Products

  • Information about our products is available at the Website.

 

  • We take reasonable care to ensure that all details, descriptions and pictures of the products appear on the Website are correct at the time when the relevant information was uploaded to the Website; however, subject to applicable law, we do not warrant that the specifications, descriptions, and images of such products are accurate, complete, reliable, current, or free of errors.

 

  • The products described on the Website, and all of their samples we may provide to the customer, are intended for personal use only. Customers are not permitted to sell or re-sell any product from these products, or its samples. We reserve the right, with or without giving any prior notice, to cancel or reduce the amount of any products or samples to be delivered to the customer that on our sole discretion, may cause to a violation of these terms and conditions.

 

  • For information about allergens that might be in the products, please refer to the label and the information provided with each product before use.

 

Make an order

  • A series of instructions on the Website will guide the client while making an order.

 

  • Before making an order you will be required to provide certain information and details, including your full name, identity card number, shipping address, billing address, phone number and payment information. We cannot be responsible for any loss or damage due to error or inaccuracy in your information.

Cancellation

  • We are committed to offer customers the best cosmetics products. We recommend customers to test and check the contents of the package ordered upon receiving it. If customer finds the products received, do not meet its expectation, he have the right under the law to cancel the contract without specifying any reason, within 14 (fourteen) days from the date of receipt of the products, together with a certificate of return to be supplied by the customer service and includes all information required customers are entitled to return products on its own or through delivery of the goods back to:
  • 2 Yagia Kapayim St. Tel Aviv, Israel 67778.

 

Notice of intention to exercise cancelation right can be send to us by fax number +972 3 736 8810.Or email: info@taliaskincare.com along with customer order information, including order number               and description of the products. Our customer service will send in return a form to fill the customer details and details of the products that you want to restore. If the products listed on the packing slip are inconsistent with those included in your shipment, please notify us immediately to +972 3 736 8389 or email us to: info@taliaskincare.com

  • Upon receipt of the products back, our customer service will issue a conformation email. We recommend you to keep this email for later reference.

 

  • If the customer returns goods for reasons apart from product defects, incompatibility of products or incomplete shipment, late shipment or incorrect products, it will be required to arrange and pay for returning the products to us. For returns stated, in accordance with the law, we may charge the customer cancellation fee equal to the lower of the following: (i) 5% of the product price or (ii) 100 NIS ($25 approx.).

 

 

  • Upon exercising the right of cancellation, we are committed to refund customers the full cost of the products within fourteen (14) days from the date of receipt of the cancellation, provided that the products are sent back, unused in their original packaging, within 14 days of the shipment. Refunds will be made only to the original credit card that was used when purchasing the goods. We will send an email to the client after issuing the refund?

 

  • It is strongly recommended that packages will be shipped via registered mail service (a service that requires a signature upon receipt). We cannot be responsible for returned products loss during transit.

 

  • There will be no refund, or compensation for shipping back items or goods.

 

  • The above provisions apply to online purchases only at www.taliaskincare.com.

Mismatch

  • In case of mismatch of products in accordance with Israeli law, customer have the right to receive a free replacement. Client waives these rights if it does not inform us about the mismatch within two months from the date you discovered such incompatibility. We are held responsible when the mismatch becomes visible within two years from the shipping of the products.  In anyway, the above right which we do not willfully withheld, automatically expire after twenty-six months from the date of delivery of the products.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [http://www.taliaskincare.com/]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and [http://www.taliaskincare.com/] will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of [http://www.taliaskincare.com/] or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by [http://www.taliaskincare.com/] and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with [http://www.taliaskincare.com/] you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. [http://www.taliaskincare.com/] retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be [http://www.taliaskincare.com/] or may in some cases be a third party. Where a contract is made with a third party [http://www.taliaskincare.com/] is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

 

  • Prices shown on the Website are not necessarily equal to the prices of products sold elsewhere (including, and not limited to our suppliers and stores). In any case, the prices on the Website shall prevail the final sum of the purchases made via the Website.

 

  • We may occasionally offer on-site special gifts for buying particular products. Special gifts will apply only to those particular products in the relevant date and upon purchasing the products via the website only. Special gifts shall not apply to our stores or outlets of retail partners, and in the same way, do not apply to special gifts offered in our stores or points of sale of affiliate retailers for purchases made on the site.

 

Make an order

  • A series of instructions on the Website will guide the client while making an order.

 

  • Before making an order you will be required to provide certain information and details, including your full name, identity card number, shipping address, billing address, phone number and payment information. We cannot be responsible for any loss or damage due to error or inaccuracy in your information.

 

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

 

Shipping

  • All orders are processed and shipped on business days (Monday through Thursday, excluding holiday eves and holidays – in Israel).

 

  • Orders entered in the system until 12 PM will be treated the same business day, absorbed in any order after 12 PM will be processed at the next business day.

 

  • Invitations to be received on Friday or Saturday will be addressed at the first business day that follows.
  • Please note: In order to optimize the delivery to you, when you are making a purchase on the Website, it is recommended to choose shipping address where you spend most of your day - at work, at home ,or any other address of your choice.

 

  • We cannot send orders and/or goods to a mailbox.
  • The customer will bear the shipping fees that are indicated separately on the order form and packing slip.
  • The delivery time is up to 30 business days (from the day the order was received and handled) unless we notify the client, including by email, within the said period that the products ordered (or some of them) are unavailable, including temporarily out of stock.
  • We will not be responsible for any damages or delay caused by force majeure, third party and / or the circumstances or events beyond our control.
  • In some cases, according to our judgment, the products will be available for collection at a nearby acceptable location, which will be coordinated with it in advance.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law [http://www.taliaskincare.com/] and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect [http://www.taliaskincare.com/]'s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with [http://www.taliaskincare.com/] and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to [http://www.taliaskincare.com/].

Indemnity

You agree to indemnify, defend and hold harmless [http://www.taliaskincare.com/], its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

[http://www.taliaskincare.com/] shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and [http://www.taliaskincare.com/]. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of [http://www.taliaskincare.com/].

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